With a combined 40 years of experience in carpet cleaning, Done Right Carpet & Tile Cleaning is Houston's best carpet cleaning service available. We base our success as the best carpet cleaning provider on several key factors:
- Quality carpet cleaning care starts with a goal of complete customer satisfaction
- Carpet cleaning services available 24/7
- Our carpet cleaning equipment is top-notch
- We employ only highly expirenced carpet cleaning technicians (over 40 years of combined carpet cleaning experience).
There are many reasons why Done Right provides the best carpet cleaning in the business. Not the least of these is our exclusive hot-water extraction method. We inject hot, soft water and our proprietary cleaning solution into your carpet which then loosens and lifts the dirt and soil from the carpet, without the abrasive brushing of other cleaning methods. And drying time is fast. With our strong suction and the use of our cyclone air movers, 95 percent of the moisture is being removed. That means no leftover soapy residue. You can say goodbye to dirt, allergens, dust mites and other microscopic pollutants that collect in your carpet.
At Done Right, we also know that every carpet cleaning situation is unique. That’s why we begin our carpet cleaning service with a complete analysis of your carpet, noting any heavily-soiled or high-traffic areas. We then will sit down with you and carefully explain all of your options.FAQs
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Done Right exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and our all natural citrus based cleaning solution are injected deep within the carpet fibers. Then, our powerful vacuum extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, we can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
What do you consider as an area?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?
There is no charge to move light furniture, and return it to its rightful place when cleaning is completed. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 2-8 hours for the carpet to completely dry, depending on the aforementioned variables, but with our strong vacuum and cyclone air movers carpet is usually dry to the touch before we leave. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it soil faster. Is this true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of a high ph soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Done Right as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. We will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet is in need of restretching. If these ripples do not go away after it is completely dry, please contact Done Right as soon as possible.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
Why do your prices vary from other carpet cleaners?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, cyclone air movers, and a 10- day satisfaction policy. There are no hidden fees or additional charges. This is what allows us to stand behind all of our work.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Remember 85 percent of our business is based on word of mouth, this doesn't work unless you the customer is happy.